Privacy Policy

Starlight Children’s Foundation (“Starlight”) respects and is committed to protecting the privacy of the people whose personal information it collects.

What information do we collect?

We collect personal information about individuals who are, or are employed by, our donors, our volunteers, other supporters, consultants and service providers as well as the children (and their families) whose lives we aim to brighten.

Whenever we collect personal information we will identify ourselves as Starlight. Generally, we will tell you why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information. If you decide to support the work of Starlight, we may ask you for further information that may be used to contact you again about the work of our organisation. You can ask us at any time not to contact you again.

The type of personal information Starlight usually collects and holds includes names, addresses, telephone numbers, email addresses, dates of birth, financial records, records of previous support and donations, records of merchandise orders and other information to assist us in providing our services. Some of this personal information is collected via our website, for example from online donations and emails.

How do we use personal information?

We use your personal information to carry out the functions and activities of Starlight including to process donations, to comply with our legal obligations and to help us manage and provide our services.

Unless you ask us not to we may also use your information to ask for your support and to keep you informed about the wonderful ways in which our donors and supporters help us to make a difference to the lives of sick children. If you decide to support the work of Starlight, we may ask you for further information that may be used to contact you again about the work of our organisation. You can ask us at any time not to contact you again.

Starlight will not sell or trade in your personal information.

Occasionally we need to disclose personal information to third parties who assist us in providing services or who perform functions on our behalf (such as commercial mail preparation services or people involved in our Wish-granting program).

Telephone Contact

When we contact you, or you contact us, we like to be sure that our staff are as skilled as possible in answering your queries and having conversations with you. We therefore may monitor or record calls for quality assurance.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

How we use Cookies

Security of your personal information

Starlight regards the security of your personal information as a priority and takes a number of precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. Specific security precautions are in place for processing online payments which include the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) encryption. We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

Accuracy of your personal information

Starlight will endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. If you become aware of any inaccuracy in the personal information we hold about you, we encourage you to contact us so we can update any personal information we hold about you. Our contact details are set out below.


Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis. For example, if we receive a telephone enquiry we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do. We can also accept gifts and other forms of support anonymously. However, if you wish to Gift Aid your donation, the government requires Starlight to collect the title, initials, surname, first line of address and postcode of the donor.

Children’s privacy

The safety of children is very important to us. If we display a child or their wish, Starlight does not display the full name of individual children nor their addresses. Children should always ask a parent for permission before sending personal information to anyone online.

Acceptance of terms

If Starlight updates or changes this Privacy Policy, the changes will be made on this page. Your continued use of Starlight’s website following the posting of changes will mean you accept those changes.

Contact us

If you do not wish to be contacted by us to ask for your support write to: Starlight Children’s Foundation, Third Floor, 227 Shepherds Bush Road, London W6 7AU or send us an email.