Terms and conditions

Terms and conditions

Use of this site is provided by Starlight subject to the following Terms and Conditions:

Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.

Starlight reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures and logos regarding or relating to Starlight are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Starlight be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

Starlight does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

Copyright, Database Rights, Trademarks and other Intellectual Property Protection

The material and content provided on the Site is for your personal, non-commercial use only, save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute copy extract or commercially exploit such material or content. You further agree not to reproduce, distribute, perform, display, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the site. Except as otherwise indicated, all materials on this Site, including, but not limited to photographs, other images, illustrations, text, video clips and written and other materials contained in this Site are protected by copyrights, database rights, trademarks and/or other intellectual property rights owned, or used with permission of their owners, by us or our affiliates or associates. This Site as a whole is protected by copyright and other intellectual property rights. All rights are reserved.

The Starlight logo, ‘Starlight Children’s Foundation’ name and ‘Starlight’ name and related marks are trademarks of Starlight Children’s Foundation, registered charity number 296058. All rights reserved.

You may NOT modify, copy, reproduce, republish, upload, frame, post, transmit or distribute by any means or in any manner, any material or information on or downloaded from this Site including but not limited to text, images, graphics, video, messages, code and/or software without our prior written consent. For information on obtaining permission to use any content from this Site, please email our press office or call 020 7262 2881. No right, title or interest in any material or software is transferred to you as a result of any such downloading or copying.

You agree to use this Site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Site by, any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this Site.

Images, video clips and film

Starlight’s reputation and goodwill is extremely important. Permission to use images, photographs, video clips or film featured on this website has only been given to Starlight and therefore should NOT be downloaded or used in any way by a third party without prior written consent from the copyright owner. Many of the children featured on this website have life-threatening illnesses and to use their images without consent is against the wishes of their families. For information on obtaining permission to use any content from this Site, please email our press office or call 020 7262 2881.

External sites

Starlight takes no responsibility for the content of external internet sites. Other websites that we link to are owned and operated by third parties and Starlight has no control over them. The fact that we include links to other websites does not mean that Starlight approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

Your communication

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and nonproprietary information.

If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.


By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

Payment Options

How to pay

Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by credit or debit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved.

If you authorise a recurring donation by standing order, you are in control of your donation and can manage your donation via your bank.

The cards we accept

We accept all cards (except Diners cards) via a secure payments system which is linked directly to our bank which will authorise all card payments. We can accept cards issued in the UK or overseas.


We issue an email receipt for each order or donation.

Refunds and cancellations


A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error, please email our fundraising team or call 020 7262 2881 and speak to the fundraising team as soon as possible.


Donations cannot be cancelled if we have already notified a third party of its receipt.

Contact details

Address: Starlight Children’s Foundation, Third Floor, 227 Shepherds Bush Road, London W6 7AU
Phone: 020 7262 2881
Fax: 020 8748 8661
To submit a general enquiry, please contact us on the number above or send us an email.

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If any of these terms and conditions are not accepted in full, the use of this site must be terminated immediately.

Starlight is a registered charity in England and Wales (No. 296058) and a company limited by guarantee registered in England (No. 2038895) at Starlight Children’s Foundation, Third Floor, 227 Shepherds Bush Road, London W6 7AU.