Raquel Duncombe, based at Princess Royal University Hospital (PRUH) in Orpington – part of King’s College Hospital NHS Foundation Trust – has been named joint winner of the Protector of Play Award in the 2025 Starlight Play in Healthcare Awards for her outstanding efforts at integrating play into the care of young patients.
Nominated by multiple colleagues, Raquel was selected for ‘making a significant difference to children during what can be an 'overwhelming' and ‘traumatising’ experience. Her department treats 15–20 paediatric patients a month for urgent procedures like appendectomies, bone fractures or lumbar punctures. For the past year she has been using the Starlight Distraction Box to calm children and has been promoting a playful approach among colleagues.
It is surreal – it’s my first ever award. I’ve just been doing what I can to help our department and make things better for the children. I encourage all my colleagues to use play. It’s a way to connect with the child - it helps the child and helps them to do their job. It’s scary for children to come to us - it’s quite traumatising actually. Everyone is rushing around and focused on their role. If a child is upset and crying, there’s more risk - it can make the airway harder to manage. But when the child is happy, everything runs more smoothly. Even in recovery the first thing some children say now is: ‘Where’s my toy?’
Raquel’s work shows the profound impact that play can have on children’s treatment and recovery. Her innovative and compassionate approach is ensuring that even in the most highly stressful environment of emergency surgery the joy and healing power of play can make the experience so much better. Her transformative work is not only making the experience less traumatising for children but is reducing risk because it is allowing staff to carry out their work more quickly and efficiently. She truly embodies the Protector of Play award.
This award is a testament not only to Raquel’s dedication but also to the spirit of innovation across our team. Her work shows how small acts of kindness, like introducing play, can have a huge impact on patient safety and wellbeing. We’re delighted her contribution has been recognised nationally.
This award is kindly sponsored by Ryman.